BILLING FAQS
- Who do I call with a question regarding an invoice or itemized statement? Clients will receive invoices by mail, text, and email. If you have questions regarding your bill, please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com or directly at 949-669-3363.
- Who to contact if you need to update payment arrangements or request payment discounts from financial hardship? We offer flexible payment plans, prompt payment discounts, and hardship discounts. The longest payment plan we can offer is 24 months. Please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com or directly at 949-669-3363.
- Who do I contact regarding any refund owed? Note that Insurance client refunds will NOT be considered until you have discharged, and ALL insurance claims have finalized and paid, this process can take up to 90 days after being discharged.Please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com or directly at 949-669-3363.
- What are the office hours for the patient Financial Services Team? The Patient Services Team is available Monday to Friday between 8 -5 pm PST time. ONLINE SELF SERVICE – PATIENT PORTAL
Pay your full balance or part of your balance online at paystatementonline.com You will need your account number from your invoice or statement to access the online portal. LIVE SUPPORT – Patient Financial Services Help Line Office Hours Monday to Friday 8-5PM PST Phone Number:
949-669-3363 EMAIL SUPPORT – PATIENT FINANCIAL SERVICES
patientfinancialservices@sunshinebh.com At Sunshine Behavioral Health, we believe in the transformative power of compassionate care. Our mission is not just to treat, but to empower and uplift. Our team of dedicated professionals works tirelessly to make a positive difference in the lives of those we serve.
